Direct Calls Received from Clients or Referrals are Received

​

CCOC gets the STATUS/SITUATION of the client

​

We review our client HISTORY, if any exists

​

WE HAVE SOME HISTORY WITH THE CLIENT

If clients have some history with Community Chest, then we review our past interactions with them to see what the current emergency situation is.  If we are able to help them, we update our system and write a check to the service provider (landlord, mortgagor, utility company, etc.)

​

WE DO NOT HAVE ANY HISTORY WITH THE CLIENT

If no history with client, we may contact landlords, employers, utility companies, doctors, dentist or government agencies to find out more information if we deem it necessary.  If this is a referral, then we lean on the information provided by the referring party (other nonprofit, church, board member, etc).  We may also do additional checking on our own beyond what is provided us.  If we are able to help them, we update our system and write a check to the service provider (landlord, mortgagor, utility company, etc.)

​

WE TURN DOWN HELP/ASSISTANCE

If we cannot help the client, we get back with them for the reasons our assistance is being denied.  Our help is limited to Oldham County residents or people stranded in our county.  Many times, we turn down assistance due to this.

​

We may also turn down assistance if the client has reached a certain dollar amount for a trailing 12 month period or if they have requested help to frequently.

​

We look back about 20 years when researching our interactions with clients.